Certified Senior Advisor (CSA) Practice Test

Question: 1 / 400

Wanda asks her CSA for help in comparing funeral home prices. Her CSA should refer her to?

AARP

the Federated Funeral Directors of America

the Funeral Consumer's Alliance

The correct choice of referring Wanda to the Funeral Consumer's Alliance is well-founded because this organization is dedicated to helping consumers understand their rights and make informed decisions about funeral services. The Funeral Consumer’s Alliance provides valuable resources, including price comparisons of funeral homes, consumer education materials, and guidance on finding affordable options.

This organization advocates for transparency in funeral pricing, which would be particularly beneficial for Wanda as she seeks to compare prices and make a financially sound decision for her needs. By providing her with specific tools and information, the Funeral Consumer's Alliance is positioned to empower Wanda to navigate her choices effectively.

The other organizations listed, while related to funeral services, do not focus specifically on consumer advocacy or price comparison in the same way. AARP primarily offers a broad range of resources and advocacy for older adults but might not specialize in funeral comparisons. The Federated Funeral Directors of America and the National Funeral Directors Association represent funeral service professionals and may not prioritize consumer-oriented pricing information.

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the National Funeral Director's Association

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