Certified Senior Advisor (CSA) Practice Test

Improving communication with someone who has hearing difficulties often involves techniques that enhance clarity and comprehension rather than simply amplifying sound or reiterating messages. Speaking more slowly allows the listener to process information more effectively, as this can give them extra time to comprehend spoken words and also allows for greater articulation of speech sounds.

Additionally, speaking slowly can enhance the ability to read lips, which many individuals who are hard of hearing may rely on. This method promotes effective communication because it acknowledges the listener's need for clarity without overwhelming them with speed, which can lead to misunderstandings.

In contrast, options like repeating what Ben says several times may not necessarily help if he struggles to hear clearly in the first instance. Speaking louder may increase volume but does not improve clarity, and speaking directly into his ear could be uncomfortable and impractical. These methods do not address the fundamental issue related to processing and comprehending information effectively for someone with hearing difficulties.